Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No usage stats showing for 4 days now?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No usage stats showing for 4 days now?
No usage stats showing for 4 days now?
12-10-2015 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Im on Plusnet Extra Fibre which has a 120GB limit each month so I need to keep track on where my usage is at.
For the past 4 days the usage has been showing as 0kb for each of those days?
There is nothing on the service status pages to suggest there is a problem and I havent received any emails notifying me of a change or anything so just checking whats happening.
Is there a problem with the usage tracker?
Thanks
Im on Plusnet Extra Fibre which has a 120GB limit each month so I need to keep track on where my usage is at.
For the past 4 days the usage has been showing as 0kb for each of those days?
There is nothing on the service status pages to suggest there is a problem and I havent received any emails notifying me of a change or anything so just checking whats happening.
Is there a problem with the usage tracker?
Thanks
Message 1 of 7
(1,059 Views)
6 REPLIES 6
Re: No usage stats showing for 4 days now?
12-10-2015 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi ChrisSheffield,
Thank you for raising this query to us and bringing this to our attention.
With the usage there are a couple of reasons that the usage will not show and the main cause of this is the length of your session which I can see has been on going for over 3 day's.
If you log into your router and hit disconnect and then re-connect it will reset the session for you and your usage should show then for you.
Thank you for raising this query to us and bringing this to our attention.
With the usage there are a couple of reasons that the usage will not show and the main cause of this is the length of your session which I can see has been on going for over 3 day's.
If you log into your router and hit disconnect and then re-connect it will reset the session for you and your usage should show then for you.
Message 2 of 7
(605 Views)
Re: No usage stats showing for 4 days now?
13-10-2015 8:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Words fail me!
It's nothing to do with the length of the session the vast majority of people have their usage correctly recorded with sessions measured in weeks.
The problem is that some PN gateways are borked and usage accounting doesn't work. Disconnect/connect should get you a new gateway and if you start to see usage recorded after an hour or so it will continue to be recorded no matter how long the session goes on (at least until a reconnect puts you back on one of the duff ones).
There's also a possibility of a more fundamental issue on your account, so if disconnect/connect doesn't fix it on your account more work will be needed.
People who have suffered this issue in the past and gone over their allowance as a result have had the excess charges refunded.
It's nothing to do with the length of the session the vast majority of people have their usage correctly recorded with sessions measured in weeks.
The problem is that some PN gateways are borked and usage accounting doesn't work. Disconnect/connect should get you a new gateway and if you start to see usage recorded after an hour or so it will continue to be recorded no matter how long the session goes on (at least until a reconnect puts you back on one of the duff ones).
There's also a possibility of a more fundamental issue on your account, so if disconnect/connect doesn't fix it on your account more work will be needed.
People who have suffered this issue in the past and gone over their allowance as a result have had the excess charges refunded.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 3 of 7
(605 Views)
Re: No usage stats showing for 4 days now?
13-10-2015 10:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's not the length of the session as such, it's that the session length corresponded very closely with the lack of usage on this account. Often a disconnect/reconnect will trigger these back to life.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 7
(605 Views)
Re: No usage stats showing for 4 days now?
14-10-2015 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I did disconnect and reconnect on my router to start a new session. The usage SINCE then has now been appearing, however I still have 3 days on my account showing up as 0kb so im still none the wiser as to where I am at.
Could I be PMed with accurate stats or something done by Plusnet staff to force an update on my account. The dodgy session is now closed obviously.
Thanks
I did disconnect and reconnect on my router to start a new session. The usage SINCE then has now been appearing, however I still have 3 days on my account showing up as 0kb so im still none the wiser as to where I am at.
Could I be PMed with accurate stats or something done by Plusnet staff to force an update on my account. The dodgy session is now closed obviously.
Thanks
Message 5 of 7
(605 Views)
Re: No usage stats showing for 4 days now?
14-10-2015 9:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't worry about those 3 days, the CBC usage we have recorded is 0 for them and that's the data used for additional usage charges.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 7
(605 Views)
Re: No usage stats showing for 4 days now?
15-10-2015 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK Thanks
Message 7 of 7
(605 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No usage stats showing for 4 days now?