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No usage showing for whole of August

simonj
Dabbler
Posts: 19
Registered: ‎12-10-2011

No usage showing for whole of August

There is no usage showing in my account for the whole of August even though I have been using the internet every day. I have just received a notification that I am approaching my limit for this month but with no way of checking I don't know how close I am so am wary of connecting now.
I had days last month when there was no usage showing so it looks like it's a recurring problem.
Please would someone from PlusNet support look into this.
2 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: No usage showing for whole of August

Hi simonj,
I've forwarded your details to a member of our Products team to look into, however, they've gone home for the day so I'll pick this up with them tomorrow morning. Apologies for any inconvenience caused.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: No usage showing for whole of August

Thanks for your time on the phone today simonj.
I've created Ticket: 90667852 and escalated this to you outlining our discussion. Please don't hesitate to let me know if you have any queries about this information.