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No sign of cashback

jonny87
Newbie
Posts: 2
Thanks: 1
Registered: 07-04-2018

No sign of cashback

When we signed up for plusnet there was definitely a cashback offer included with the package we selected.  I have looked into this and apparently we were supposed to have had an email about obtaining the cashback.  So far we haven't heard anything yet and it's been two weeks since our internet was activated and longer since the phone service started.  Obviously don't want to miss out on the cash, are there any plusnet staff on here who can provide any information/help?

 

Many thanks

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3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: No sign of cashback

Welcome to the community forums @jonny87

I'm sorry to hear you've not received the e-mail to claim your cashback yet.

I've raised this with our cashback team to investigate. We'll should know more within 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 443
Registered: 21-04-2017

Re: No sign of cashback

Thank you for your patience.

Our cashback team have arranged to send your cheque out to you without you needing to redeem it via e-mail.

It should land within 14 days.

 

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jonny87
Newbie
Posts: 2
Thanks: 1
Registered: 07-04-2018

Re: No sign of cashback

Thats great news, Thanks Gandalf.  Will update when resolved