No reward card
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- Plusnet Community
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Re: No reward card
08-02-2021 9:17 AM
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Thanks for getting in touch @Ohstace and apologies for the delayed response.
I'm sorry to hear that your reward card hasn't arrived yet.
If you call our Rewards team on 0344 800 6435 they'll be able to chase this up for you
Re: No reward card
14-04-2021 12:07 AM
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Re: No reward card
24-04-2021 3:01 PM
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I'm in the same situation, given that reward card was part of the renewal conditions I'd argue that Plusnet are in breach of contract anyway and seeing out the term is moot.
Re: No reward card
10-05-2021 1:25 PM
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Hi, same issue for me! I got my confirmation email on 27th April saying its now on the way but still nothing. getting a little concerned!
Re: No reward card
10-05-2021 5:58 PM
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Apparently the offer was for new customer only - I raised a complaint ticket and argued "how would a new user get this renewal email? And why tell me about it" to which I was told:
"I'm aware that the email was not very clear, this was making you aware of the new customer offers, but I can see this is confusing. I can send a cheque for £70 as full and final resolution to the complaint, please let me know if you accept this." |
I have since received a £70 good will check from Plusnet which I have accepted.
Re: No reward card
20-05-2021 3:04 PM
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Hi, I have been with plusnet 3 to 4 weeks now but still have no email concerning claiming my reward card.
Regards colin whittred
Re: No reward card
20-05-2021 4:36 PM
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Hi @Bam,
When you signed up, did you create the account via an affiliate link/site, such as Costco or Uswitch?
Re: No reward card
20-05-2021 4:43 PM
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Re: No reward card
20-05-2021 5:17 PM
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Thanks for getting back to us @Bam. Please could you send me a private message of the deal you took out so that I can take a further look into this?
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