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No reward card

FIXED
Hooked
Posts: 5
Registered: ‎15-12-2020

No reward card

I joined Plusnet on Sept and received a claim confirmation email on 13-Oct. I still haven't received the reward card even though I had made a call in the last two weeks.
Anyone can give me a hand?
Please let me know if you need more information.
Thank you.
11 REPLIES 11
Plusnet Help Team
Plusnet Help Team
Posts: 35
Thanks: 7
Fixes: 2
Registered: ‎01-12-2020

Re: No reward card

Thank you for reaching out, and I'm sorry that you are yet to have received the Reward Card advertised when you signed up with ourselves.

 

Please call 0844 800 6435 to make further inquiries as to where the Reward Card is as I can see it was claimed by yourself on 13/09/2020.

 

Hope this helps, Adam.

 

 

 Adam
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎15-12-2020

Re: No reward card

It seems your detail is incorrect. I applied the service on 24-Sept and completed the claim form on 14-Oct. I made a call on 30/11 and they replied I will receive reward card within 10 working days.

   

Plusnet Help Team
Plusnet Help Team
Posts: 35
Thanks: 7
Fixes: 2
Registered: ‎01-12-2020

Re: No reward card

Thanks for your response, apologies for the slight discrepancies regarding the specific dates in which the emails were sent. On my end, I can see a Claim Confirmation email which was sent on 13/10/2020.

 

Either way, you should have received the Reward Card by now, as you have not, please call the number provided above for further assistance.

 

Thanks again, Adam.

 Adam
 Plusnet Help Team
Pro
Posts: 301
Thanks: 44
Fixes: 9
Registered: ‎28-09-2020

Re: No reward card

It looks like that number should be 0344 800 6435. Taken from https://www.purecard.com/help/contact

Hooked
Posts: 5
Registered: ‎15-12-2020

Re: No reward card

Actually I had called on 1-Dec. They replied I will receive it within 10 days.

Plusnet Help Team
Plusnet Help Team
Posts: 3
Thanks: 1
Registered: ‎01-12-2020

Re: No reward card

Hello,

 

Thank you for getting in touch.

 

I am sorry that you have not received your rewards card.

Unfortunately, we are unable to assist further in this case, please call 0344 800 6435 and my colleague will be happy to help.

 

Beth

 

 Bethany
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎15-12-2020

Re: No reward card

Below is replied from PURECARD:

I have looked into this for you and unfortunately it would appear that we have not received your information from plusnet. As this is the case this would need to be discussed directly with plusnet as we are a third party company we are unable to assist further without the information provided by them.

 

What I can do so that Plusnet will help for my case or just give up for the reward?

Plusnet Help Team
Plusnet Help Team
Posts: 24
Thanks: 6
Fixes: 4
Registered: ‎01-12-2020

Re: No reward card

Fix

Hi @rickypang. Thank you for bringing this to our attention. I'll send you a message via your account regarding this and I'll update you as promised. Thanks,. Chris.

 Chris Fitzsimmons
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎15-12-2020

Re: No reward card

Thanks for your help. I received the reward card finally.

Newbie
Posts: 1
Registered: 3 weeks ago

Re: No reward card

Hi I didn’t get the email to claim my card , how do I get it resent please ? 

Newbie
Posts: 1
Registered: 2 weeks ago

Re: No reward card

Hi. I haven't received my reward card email. Please assist.
Thanks