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No reward card mail

Newbie
Posts: 1
Registered: ‎31-07-2020

No reward card mail

My broadband service has been active for a little under 2 months and I have yet to receive the reward card mail.  The offer was for a £70 card.

 

I've tried contacting Plusnet with no success:

  • Phone: got bored of being on hold after 45 minutes.
  • Twitter: initially received a message saying "check the FAQ", which was useless, then a request for my username (which I'd already given), followed by silence.
  • Email to Purecard: confirmation received with a promise to reply within 7 days.10 working days.  Now on day 8 and no response.

What happened to "customer service is key" at Plusnet?  Any chance of getting this sorted please?

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: No reward card mail

Hi @davespicer, thanks for getting in touch

 

It looks like your cashback has since been redeemed as per this support ticket here

 

Thanks -Alice 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Newbie
Posts: 2
Registered: ‎03-08-2020

Re: No reward card mail

Alice please address my issue
Newbie
Posts: 1
Registered: ‎11-08-2020

Re: No reward card mail

@abails0105 i would appreciate your help too please. I have yet to receive this email. Many thanks, Anthony

Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: No reward card mail

Hello @andrews90

I'm sorry you were having some trouble with redeeming your cashback and apologies I couldn't catch you over the phone just now. I've created a support ticket on the account with some more info. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team