No reward card mail

[#1]

My broadband service has been active for a little under 2 months and I have yet to receive the reward card mail.  The offer was for a £70 card.

I've tried contacting Plusnet with no success:

• Phone: got bored of being on hold after 45 minutes.
• Twitter: initially received a message saying "check the FAQ", which was useless, then a request for my username (which I'd already given), followed by silence.
• Email to Purecard: confirmation received with a promise to reply within 7 days.10 working days.  Now on day 8 and no response.

What happened to "customer service is key" at Plusnet?  Any chance of getting this sorted please?

[#2]

Hi @davespicer, thanks for getting in touch

It looks like your cashback has since been redeemed as per this support ticket here

Thanks -Alice 

[#3]

Alice please address my issue

[#4]

@abails0105 i would appreciate your help too please. I have yet to receive this email. Many thanks, Anthony

[#5]

Hello @andrews90. 

I'm sorry you were having some trouble with redeeming your cashback and apologies I couldn't catch you over the phone just now. I've created a support ticket on the account with some more info. 

Thanks.