No reward card mail
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No reward card mail
31-07-2020 3:21 PM
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My broadband service has been active for a little under 2 months and I have yet to receive the reward card mail. The offer was for a £70 card.
I've tried contacting Plusnet with no success:
- Phone: got bored of being on hold after 45 minutes.
- Twitter: initially received a message saying "check the FAQ", which was useless, then a request for my username (which I'd already given), followed by silence.
- Email to Purecard: confirmation received with a promise to reply within 7 days.10 working days. Now on day 8 and no response.
What happened to "customer service is key" at Plusnet? Any chance of getting this sorted please?
Re: No reward card mail
03-08-2020 6:29 PM
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Hi @davespicer, thanks for getting in touch
It looks like your cashback has since been redeemed as per this support ticket here
Thanks -Alice
Re: No reward card mail
03-08-2020 8:37 PM
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Re: No reward card mail
11-08-2020 4:02 PM
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@abails0105 i would appreciate your help too please. I have yet to receive this email. Many thanks, Anthony
Re: No reward card mail
14-08-2020 12:16 PM
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Hello @andrews90.
I'm sorry you were having some trouble with redeeming your cashback and apologies I couldn't catch you over the phone just now. I've created a support ticket on the account with some more info.
Thanks.
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