No reward card email

[#1]

Just seeing if I can get any help as I haven’t received my reward card redemption email and it’s been over a month now ? Was promised £110 reward card when signing up

[#2]

Hey @christine25  thank you for taking the time to contact us on our Community Forum, I hope you are well.

I'm sorry to hear you have not received the claiming email yet, having reviewed the account I can confirm that the offer is applied. With this in mind I have raised this case with our Rewards escalations team, and as soon as I have a response I will contact you back. 

Please let me know if there's anything else I can look into for you

[#3 · Accepted solution]

Ok thank you

[#4]

Thanks received cheque today ! Fab