No response to my ticket placed 2 days ago
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No response to my ticket placed 2 days ago
10-07-2014 10:14 AM
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Re: No response to my ticket placed 2 days ago
10-07-2014 10:58 AM
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Really sorry for the delay in a response. I've had a look at the ticket and the only team who'd be able to answer this is our Customer Options team. They may be able to offer a deal if you were willing to re-contract when changing your package to Unlimited Fibre.
The Customer Options team are available on:
0800 013 2632
0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
Re: No response to my ticket placed 2 days ago
10-07-2014 3:38 PM
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Re: No response to my ticket placed 2 days ago
10-07-2014 4:09 PM
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Here's to looking forward to hopefully another 14 years!
Re: No response to my ticket placed 2 days ago
11-07-2014 3:41 PM
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Re: No response to my ticket placed 2 days ago
15-07-2014 1:50 PM
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I left a follow-up message in the ticket system yesterday but have not had a reply.
Re: No response to my ticket placed 2 days ago
16-07-2014 10:21 AM
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Would you be able to provide the Ticket ID please, I'd be more than happy to take a look over things for you?
Re: No response to my ticket placed 2 days ago
16-07-2014 10:41 AM
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Cheers, Annie
Re: No response to my ticket placed 2 days ago
16-07-2014 1:00 PM
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I've had a look at your order and it seems that the order to modify your speeds was scheduled for your next billing date. I've cancelled this order now so that I can re-place it to complete in the next 24 hours instead as your account has already changed to Unlimited Fibre. Sorry for any trouble it's caused.
Re: No response to my ticket placed 2 days ago
17-07-2014 1:15 PM
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Annie
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