cancel
Showing results for 
Search instead for 
Did you mean: 

No reminder to renew Line Rental Saver

Catster48
Newbie
Posts: 2
Registered: ‎02-04-2014

No reminder to renew Line Rental Saver

I have not received a reminder (as advertised) to renew Line Rental Saver, which has now expired.
It was only the increase in my latest bill, now including the monthly line rental, that prompted me to check. I've now renewed it for another year and set up my own reminder, just in case, but why no reminder? I'm disappointed.
4 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: No reminder to renew Line Rental Saver

Is there a closed ticket (Help & Support|Help Assitant|View |All My Questions) containing a Service Notice dated 1 month before the expiry?  This will confirm which address(es) a notice was sent to, if at all.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: No reminder to renew Line Rental Saver

Hi Catster48,
I've had a look at your account and it seems that a reminder email was never sent. I'm really sorry this didn't happen as it should've. I've raised this as an internal problem to be looked into if there are any other customer's effected.
I'll refund the difference in Line Rental that you've paid this month due to this reminder not being sent out and confirm the amount on your account as an apology.
Catster48
Newbie
Posts: 2
Registered: ‎02-04-2014

Re: No reminder to renew Line Rental Saver

Thanks for the fast response and the apology/refund - much appreciated.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: No reminder to renew Line Rental Saver

No problem! Just sorry you weren't informed!  Sad