Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
No reminder to renew Line Rental Saver
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No reminder to renew Line Rental Saver
No reminder to renew Line Rental Saver
02-04-2014 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have not received a reminder (as advertised) to renew Line Rental Saver, which has now expired.
It was only the increase in my latest bill, now including the monthly line rental, that prompted me to check. I've now renewed it for another year and set up my own reminder, just in case, but why no reminder? I'm disappointed.
It was only the increase in my latest bill, now including the monthly line rental, that prompted me to check. I've now renewed it for another year and set up my own reminder, just in case, but why no reminder? I'm disappointed.
Message 1 of 5
(803 Views)
4 REPLIES 4
Re: No reminder to renew Line Rental Saver
02-04-2014 12:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is there a closed ticket (Help & Support|Help Assitant|View |All My Questions) containing a Service Notice dated 1 month before the expiry? This will confirm which address(es) a notice was sent to, if at all.
Message 2 of 5
(437 Views)
Re: No reminder to renew Line Rental Saver
02-04-2014 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Catster48,
I've had a look at your account and it seems that a reminder email was never sent. I'm really sorry this didn't happen as it should've. I've raised this as an internal problem to be looked into if there are any other customer's effected.
I'll refund the difference in Line Rental that you've paid this month due to this reminder not being sent out and confirm the amount on your account as an apology.
I've had a look at your account and it seems that a reminder email was never sent. I'm really sorry this didn't happen as it should've. I've raised this as an internal problem to be looked into if there are any other customer's effected.
I'll refund the difference in Line Rental that you've paid this month due to this reminder not being sent out and confirm the amount on your account as an apology.
Message 3 of 5
(437 Views)
Re: No reminder to renew Line Rental Saver
02-04-2014 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the fast response and the apology/refund - much appreciated.
Message 4 of 5
(437 Views)
Re: No reminder to renew Line Rental Saver
02-04-2014 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem! Just sorry you weren't informed!
Message 5 of 5
(437 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No reminder to renew Line Rental Saver