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No refund yet #187611205

FIXED
JC22
Hooked
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Registered: ‎12-02-2019

No refund yet #187611205

I posted on ticket #187611205 (30th March) that "my final bill states that I am owed £6.44, can you tell me when this will be transferred to my account please?", but I still haven't received an answer or a refund.

I know it's only £6.44, but if I owed PlusNet that amount it would of been taken out on the due date of 19th March, surely it should of been transferred automatically into my account on that date instead of me having to ask for it!

Any help would be appreciated.

8 REPLIES 8
Plusnet Help Team
Plusnet Help Team
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Registered: ‎09-10-2018

Re: No refund yet #187611205

Hi @JC22, thanks for your post.

 

We're sorry to hear of your refund issues.

 

If the account is now closed, we generally wouldn't hold onto your bank details and so a cheque is usually sent out. You'd usually expect to receive this within 20 days of the final bill being generated.

 

Please let us know if you haven't received it within this time frame and we'll be able to chase it up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
JC22
Hooked
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Registered: ‎12-02-2019

Re: No refund yet #187611205

Thank you for getting back to me so quickly.

My bill was dated 12th March, so it has been over the 20 days as stated.

I would be grateful if you could chase this for me please.

Many thanks,

JC22

 

Community Gaffer
Community Gaffer
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Registered: ‎25-03-2015

Re: No refund yet #187611205

Fix

Hi @JC22, I'm sorry to hear you are yet to receive a refund.

 

I have escalated this with our billing team via the ticket on your account Here.

 

I hope this helps. Thank you for your continued patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
JC22
Hooked
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Registered: ‎12-02-2019

Re: No refund yet #187611205

My cheque arrive yesterday 👍 Thank you for your help.
Shep41
Pro
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Registered: ‎31-05-2017

Re: No refund yet #187611205

Hope it dont bounce
Community Gaffer
Community Gaffer
Posts: 5,096
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Registered: ‎25-03-2015

Re: No refund yet #187611205

Glad to hear that @JC22, thanks for letting us know :thumbsup:

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
angie20
Dabbler
Posts: 13
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Registered: ‎30-01-2014

Re: No refund yet #187611205

I too am still waiting for a refund. dating back to months ago. On 7/7 I was sent email saying my bill was in credit £5.67. I still have not had the amount refunded despite two phonecalls and being told I would receive it. I changed to EE and am owed this money.

Plusnet Help Team
Plusnet Help Team
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Re: No refund yet #187611205

Hi Angie, 

 

Could you please send me a private message with your mobile number so I can deal with that for you?

 

Please drop a reply back on this thread once you've done that. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team