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No refund yet #187611205

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JC22
Hooked
Posts: 5
Thanks: 2
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Registered: ‎12-02-2019

No refund yet #187611205

I posted on ticket #187611205 (30th March) that "my final bill states that I am owed £6.44, can you tell me when this will be transferred to my account please?", but I still haven't received an answer or a refund.

I know it's only £6.44, but if I owed PlusNet that amount it would of been taken out on the due date of 19th March, surely it should of been transferred automatically into my account on that date instead of me having to ask for it!

Any help would be appreciated.

6 REPLIES 6
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Plusnet Help Team
Plusnet Help Team
Posts: 861
Thanks: 135
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Registered: ‎09-10-2018

Re: No refund yet #187611205

Hi @JC22, thanks for your post.

 

We're sorry to hear of your refund issues.

 

If the account is now closed, we generally wouldn't hold onto your bank details and so a cheque is usually sent out. You'd usually expect to receive this within 20 days of the final bill being generated.

 

Please let us know if you haven't received it within this time frame and we'll be able to chase it up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
JC22
Hooked
Posts: 5
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Registered: ‎12-02-2019

Re: No refund yet #187611205

Thank you for getting back to me so quickly.

My bill was dated 12th March, so it has been over the 20 days as stated.

I would be grateful if you could chase this for me please.

Many thanks,

JC22

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,969
Thanks: 1,179
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Registered: ‎25-03-2015

Re: No refund yet #187611205

Fix

Hi @JC22, I'm sorry to hear you are yet to receive a refund.

 

I have escalated this with our billing team via the ticket on your account Here.

 

I hope this helps. Thank you for your continued patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
JC22
Hooked
Posts: 5
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Registered: ‎12-02-2019

Re: No refund yet #187611205

My cheque arrive yesterday 👍 Thank you for your help.
Shep41
Pro
Posts: 260
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Registered: ‎31-05-2017

Re: No refund yet #187611205

Hope it dont bounce
Plusnet Help Team
Plusnet Help Team
Posts: 4,969
Thanks: 1,179
Fixes: 233
Registered: ‎25-03-2015

Re: No refund yet #187611205

Glad to hear that @JC22, thanks for letting us know Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team