No refund yet #187611205
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- No refund yet #187611205
10-04-2019 10:55 AM
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I posted on ticket #187611205 (30th March) that "my final bill states that I am owed £6.44, can you tell me when this will be transferred to my account please?", but I still haven't received an answer or a refund.
I know it's only £6.44, but if I owed PlusNet that amount it would of been taken out on the due date of 19th March, surely it should of been transferred automatically into my account on that date instead of me having to ask for it!
Any help would be appreciated.
Fixed! Go to the fix.
Re: No refund yet #187611205
10-04-2019 12:44 PM
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Hi @JC22, thanks for your post.
We're sorry to hear of your refund issues.
If the account is now closed, we generally wouldn't hold onto your bank details and so a cheque is usually sent out. You'd usually expect to receive this within 20 days of the final bill being generated.
Please let us know if you haven't received it within this time frame and we'll be able to chase it up for you.
Re: No refund yet #187611205
14-04-2019 10:02 AM
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Thank you for getting back to me so quickly.
My bill was dated 12th March, so it has been over the 20 days as stated.
I would be grateful if you could chase this for me please.
Many thanks,
JC22
14-04-2019 8:08 PM
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Re: No refund yet #187611205
20-04-2019 11:39 AM
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Re: No refund yet #187611205
22-04-2019 1:36 PM - edited 22-04-2019 1:37 PM
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Re: No refund yet #187611205
22-04-2019 1:44 PM
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Glad to hear that @JC22, thanks for letting us know
Re: No refund yet #187611205
09-09-2019 2:28 PM
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I too am still waiting for a refund. dating back to months ago. On 7/7 I was sent email saying my bill was in credit £5.67. I still have not had the amount refunded despite two phonecalls and being told I would receive it. I changed to EE and am owed this money.
Re: No refund yet #187611205
09-09-2019 4:05 PM
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