No referral discount on my last bill

[#1]

My usual referral discount on my latest bill seems to be missing. Any help please?

[#2]

It may be that your referral is no longer a PN customer?

[#3]

Thanks for your post @supatel

I'm afraid we can't give out the reasons for why this may happen due to data protection but as mentioned above it could be that they have left us or not paid their bill on time.