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No referral credit on my latest invoice

FIXED
maranello
Pro
Posts: 1,267
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

No referral credit on my latest invoice

Having just checked, referral credit  has not been included in my most recent bill.

Do I have to phone Plusnet or will a staff member pick up this post and respond?

My other car isn't a Ferrari
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,539
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: No referral credit on my latest invoice

Fix

Hi @maranello I'm sorry to see your latest bil's missing your referral credit. I've picked this up for you now and I've refunded it to your bank account. You should receive the refund within the next 5 to 10 working days. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
maranello
Pro
Posts: 1,267
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: No referral credit on my latest invoice

As described above, in my previous monthly invoice my referral credit was omitted, but thanks to the action of @Gandalf a refund to my account was made.

This month, it appears that double referral credits have been applied.

What is going on, and what do i need to do?

My other car isn't a Ferrari
Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: No referral credit on my latest invoice

I suspect the billing system’s caught up and applied the missing credit from your last bill onto this one