No referral credit on my latest invoice

[#1]

Having just checked, referral credit  has not been included in my most recent bill.

Do I have to phone Plusnet or will a staff member pick up this post and respond?

[#2 · Accepted solution]

Hi @maranello I'm sorry to see your latest bil's missing your referral credit. I've picked this up for you now and I've refunded it to your bank account. You should receive the refund within the next 5 to 10 working days.