cancel
Showing results for 
Search instead for 
Did you mean: 

No "Your Plusnet bill is ready to view" email for October

Petevick
Dabbler
Posts: 10
Thanks: 2
Registered: ‎24-02-2015

No "Your Plusnet bill is ready to view" email for October

I usually get this email on the 23rd of the month without fail, but I've not had one for October, the bill was paid today. I was just wondering why there was no email to let me know that a payment was about to be taken ?

4 REPLIES 4
Mav
Moderator
Moderator
Posts: 22,609
Thanks: 4,812
Fixes: 517
Registered: ‎06-04-2007

Re: No "Your Plusnet bill is ready to view" email for October

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,679
Thanks: 612
Fixes: 111
Registered: ‎27-11-2020

Re: No "Your Plusnet bill is ready to view" email for October

@Petevick I can see you have talked to someone yesterday. Did you discuss that with them on that call?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Petevick
Dabbler
Posts: 10
Thanks: 2
Registered: ‎24-02-2015

Re: No "Your Plusnet bill is ready to view" email for October

Hi Will, no I didn't, I spoke to someone about cancellation charges, I should be switching over to Freeola on the 15th so the question is mute really. My reason for switching has nothing at all to do with the question.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,010
Thanks: 434
Fixes: 99
Registered: ‎22-01-2018

Re: No "Your Plusnet bill is ready to view" email for October

I have passed the details on to the relevant team just in case there are any other reports of this happening. Thanks for bringing it to our attention @Petevick. Let us know if it happens again.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team