No payments taken for nearly 6 months

[#1]

Hi,

I am having the same issue, nearly 6 months of payments not taken. Do you know if there have been any changes since OP talked to you guys?

Thanks

Moderators Note Topic title changed after split.

[#2]

Hi @tishtash59, I'm afraid at the moment we have no further updates but please know this is something we are working towards. As of yet we don't have a timescale on this but if you have any further queries in the meantime, please just get back to us.

[#3]

Hi,

Can I get confirmation of the 90 days maximum billing as well? I have had no communication from Plusnet since I last contacted you guys in February.

If I ring will they know how long I have left on my contract? I can't see it on my account.

Many thanks,

[#4]

Thanks for getting back to me @tishtash59. If account billing has been suspended due to being affected by a billing issue, you would only be billed for the last 90 days leading up to the bill generating.

I have created a ticket with the requested information here, I hope this helps

[#5]

Moderators Note

This topic has been split from another topic to keep users issue separate and to help staff.

[#6]

Saying they have no timetable really means no time soon, been months already, likelt to be months, if ever, IMHO.

[#7]

Can I join the club please?

Haven't been billed since January, an unforeseen consequence of a well intentioned minor adjustment on my account. I don't care about not being billed, especially if the 90 day thing applies, but in the fallout I lost the BT Sport, Entertainment+ and HD components of PNTV, and apparently they can't be re-added until billing restarts. The longer it goes on the less I miss them, so it's quite possible I will cancel them when / if they reappear.