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No order in progress

ajtuckwell
Hooked
Posts: 5
Thanks: 1
Registered: ‎14-04-2020

No order in progress

Unable to change service
You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

has been on there for months / from start of contract now would like to view and renew contract online, is there a way of clearing this message?
1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: No order in progress

Hey @ajtuckwell,

I'm sorry you're having trouble renewing your contract over the member centre, I'm not sure why it would be popping up with that error as checking over your account just now everything looks spot on with no errors in place. I'd advise calling into our Customer Options team on 0800 013 2632 between the hours of 9am - 6pm and our team can discuss the options available with you. 

 

Alternatively drop me a PM with the following information and I can get that arranged with our team: 

 

- A preferred contact number

- A preferred time/date to contact you 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team