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No notification of product change?

Posts: 13
Registered: ‎05-03-2008

No notification of product change?

I recently downgraded my product from the "Pro" to the "Extra" (Half the price! Job's a good 'un!)
I must admit that I expected an email or something to confirm what I had done, but only after a bit of searching did I find in "Closed Questions" in the help assistant:
"Broadband product change scheduled successfully"
So I guess I'm all good to go at the next billing date and I don't need to do anything else but lie back in my saved fortune? :-D
But really.. an email or somoething would have been nice..
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No notification of product change?

Cheers for the suggestion, I'd agree that an email would be a good idea, as per the details on the closed question:  124361713 the change is scheduled for the next billing date.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team