No notification of pending price increase.
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No notification of pending price increase.
12-06-2017 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has this process been completed?
Do all existing customers get notified of this change?
I'm asking as I still have had no notice of this. I've checked both accounts and there are no emails about this at all, heck I even checked the spam folder!
Fixed! Go to the fix.
12-06-2017 11:59 AM - edited 12-06-2017 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
have you checked closed tickets
from previous history - the last rise - a number of us didn't receive it
this was when I received mine
Service Notification12:00am, Friday 19 May 2017
Re: No notification of pending price increase.
12-06-2017 12:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It was a ticket, and it was created on the 11th May marked as a Service Notice.
For someone that doesn't use the Plusnet mail service how are you expected to respond to that ticket when there is no notification of its arrival, I didn't even get an email telling me of the ticket's existence!
Not impressed.
Re: No notification of pending price increase.
12-06-2017 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The price change notifications are emailed, the ticket is added separately afterwards. The emails may come from an address such as plusnet @comm.plus.net or similar.
Re: No notification of pending price increase.
24-06-2017 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Anonymous wrote:
It was a ticket, and it was created on the 11th May marked as a Service Notice.
For someone that doesn't use the Plusnet mail service how are you expected to respond to that ticket when there is no notification of its arrival, I didn't even get an email telling me of the ticket's existence!
Not impressed.
The ticket should state to where the email was sent.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No notification of pending price increase.
26-06-2017 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The price rise service notices do not have this on them, they are sent to the contact email address on the account.
The reason they don't have them is that they are not sent by our internal systems in the same way that ticket and service notices normally are, they are sent by a different system due to the volume being sent and then attached in bulk to accounts via a database script afterwards.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No notification of pending price increase.