No longer ethical for me to recommend Plusnet

[#1]

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@Chris wrote:

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@jelv wrote:

@Chris

Is it no longer Plusnet policy to compensate people for the time they are without service?

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Compensate no, refund yes. We'll issue a refund for the time without service from when the fault is reported.

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@ITWorks wrote:

@Chris In these circumstances, is a refund processed without a customer asking for one, or are customers only given a refund if they ask for it?

Regartds
Mike

A reply from PN would be welcomed please.

[#2]

PN are you just going to continue with the silence 

[#3]

They may be skipping this topic as it is marked as fixed. You might do better to start a new one (and hope the moderators don't merge it with this!).

[#4]

It varies depending on fault type. For no sync, we should refund once it's resolved. Intermittent and speed are different due to the type of fault.

[#5]

Thanks for the response @Chris , appreciated 

Mike