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No internet since Wednesday: Non-Payment Splash Screen preventing access

Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

Could you try logging in to the router and hitting 'disconnect' wait 30 seconds and connect back up?
Looks like the reset of the router happened too quickly for our side to notice the connection had dropped and assign a new IP address, the current connection is showing as online for 22+ hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
HellsBellss
Dabbler
Posts: 12
Registered: 17-05-2015

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

ok i left the router off for over 5 minutes this time. 
Logged back on and still same issue,  how long is this going to take?!
I dont check this page too often so ringing house number if you need me to take action is best please.
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

Do you have a static IP address? If so, no amount of rebooting the router or disconnect/reconnects is going to get you a different one...
HellsBellss
Dabbler
Posts: 12
Registered: 17-05-2015

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

I'm afraid I have no idea,  I was just doing what the customer service staff asked!
Smiley
Moderator
Moderator
Posts: 18,007
Thanks: 1,448
Fixes: 154
Registered: 11-01-2008

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

assuming the op is managing to use their connection to post here, they aren't on a static IP.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

HellsBellss
Dabbler
Posts: 12
Registered: 17-05-2015

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

Actually paid to use BT Fon wifi instead - a hotspot service.  I cannot use my plusnet connection at all and I expect to be compensated by PN for the inconvenience of having to pay for another service.
I'm really unhappy with PN to be honest and lack of any tangible updates or ETA of this being fixed.  About to phone them again....
ETS - Just spoke to PN; same as ever, person on phone has "Never seen this before, it's a problem with their system etc".    He also just admitted that no-one from the networking team has even picked this up yet and that he is forwarding this now!    I have no issue at all with the customer service team,  they are super polite and easy to talk to but the way this is handled and the time its taking for a specialist to even pick up the call is pretty bad.
HellsBellss
Dabbler
Posts: 12
Registered: 17-05-2015

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

Now they are saying it will be 'updated' by Friday 5pm.  I commented that this does not mean fixed of course and got the usual evasions about how they are looking into it. 
Not one specialist has rung me,  in fact not one person has rung me back with any updates at all bar me contacting them to chase (and then you only get the first line) 
I won't be a customer for long at this rate. 
HellsBellss
Dabbler
Posts: 12
Registered: 17-05-2015

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

Still no internet.
jld51
Grafter
Posts: 49
Registered: 12-03-2014

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

leave plusnet service is rubbish I pay for speeds up to 72 get them for 1 day then back to this for the next week.and they ask why i cancelled my contract.
. Best Effort Test:  -provides background information.
Download Speed
24.66 Mbps

0 Mbps 57.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 24.66 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-57.71 Mbps .
Additional Information:
IP Profile for your line is - 57.71 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
12.15 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: No internet since Wednesday: Non-Payment Splash Screen preventing access

Quote from: PocketRocket
Still no internet.

Apologies, for posting so late - I'm presuming this was resolved?
 Tony
 Plusnet Support