No internet since Wednesday: Non-Payment Splash Screen preventing access
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Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
18-05-2015 3:50 PM
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Looks like the reset of the router happened too quickly for our side to notice the connection had dropped and assign a new IP address, the current connection is showing as online for 22+ hours.
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
18-05-2015 4:08 PM
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Logged back on and still same issue, how long is this going to take?!
I dont check this page too often so ringing house number if you need me to take action is best please.
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
18-05-2015 9:46 PM
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Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
19-05-2015 7:21 AM
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Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
19-05-2015 7:44 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
19-05-2015 8:31 AM
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I'm really unhappy with PN to be honest and lack of any tangible updates or ETA of this being fixed. About to phone them again....
ETS - Just spoke to PN; same as ever, person on phone has "Never seen this before, it's a problem with their system etc". He also just admitted that no-one from the networking team has even picked this up yet and that he is forwarding this now! I have no issue at all with the customer service team, they are super polite and easy to talk to but the way this is handled and the time its taking for a specialist to even pick up the call is pretty bad.
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
20-05-2015 8:36 AM
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Not one specialist has rung me, in fact not one person has rung me back with any updates at all bar me contacting them to chase (and then you only get the first line)
I won't be a customer for long at this rate.
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
22-05-2015 11:35 AM
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Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
22-05-2015 3:44 PM
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. Best Effort Test: -provides background information.
Download Speed
24.66 Mbps
0 Mbps 57.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 24.66 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-57.71 Mbps .
Additional Information:
IP Profile for your line is - 57.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
12.15 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
26-05-2015 2:11 PM
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