No internet since Wednesday: Non-Payment Splash Screen preventing access
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No internet since Wednesday: Non-Payment Splas...
No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last Wednesday evening (13th May) I started getting a splash screen on my browser which asked for payment to my account.
I checked my account - payment had been taken fine and I clicked away the screen to continue however it kept occuring and then it stopped me connecting altogether the same night.
Rang PN Thursday morning and they confirmed that all payments were made correctly, they werent sure why the screen was occuring etc and they raised a fault report.
As yet no resolution and the non payment splash screen is still preventing me from doing anything at all online via PN. I've had to pay for BT-Fon wifi in the meantime which is infuriating.
Anyone else had this problem? I've not been given any indication of how long it's going to take PN to fix this either.
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 2:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have malware bytes and regularly scan laptop, nothing showing there. Laptop is perfectly fine in all other ways and connecting to the net fine with BT-Fon. I have no intention of paying anything more or entering anything because I have already paid by direct debit!
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 2:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And if it doesn't work kick up an even bigger fuss.
Just a silly question, are you sure that the authentication configured in your router is correct for the account you have been told is paid?
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
7
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 3:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Oh well. So much for that idea. Try clearing your browsers cookies see if that makes a difference.
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 3:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for all the replies, much appreciated!
I have cleared browser cookies and I even ran cc cleaner but alas no change yet. I'll keep you posted with what Plusnet say though i imagine I won't hear much til i ring them Monday.
I've restarted my router several times a day since Wednesday and PN actually kicked me off at their end too; in order to try to sever the connection.
Perhaps worth mentioning - I have tried my old laptop, my work laptop and my mobile phone - all have same issue
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 3:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I could do I guess just to nag them a bit!
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
17-05-2015 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
18-05-2015 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is this still a problem for you? If so, are you ok to disconnect/reconnect your router so that it assigns you a different IP address? Let me know how you get on.
Matty
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
18-05-2015 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No internet since Wednesday: Non-Payment Splash Screen preventing access
18-05-2015 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No internet since Wednesday: Non-Payment Splas...