Update..
So the internet had been off since Thursday 9th, with both lights flashing on the router. Same as before the other times this happened, it had always done this then just came back on its own after 6-7 days.
Yesterday, the day the engineer was booked, Wednesday 14th, the router was still flashing about 7am.
At about 9am, the engineer still hadn’t arrived, but I noticed that both router lights had gone solid orange. I assumed maybe the engineer had been working at the exchange or something and had done something to cause this.
I was using my iPad for the first time that day, and the wifi had reactivated as it does 24 hours after turning it off and had connected to the home network, but no matter what I did, it kept forcing me to the plusnet hub page. I googled on my phone why this was, and a post on this forum suggested the username was wrong.. sure enough, on my hub settings, the username had changed to setup@plus.... whatever the rest is and the password was blank. I followed the instructions and re-entered my username and password and low and behold the internet comes back online.
Not long after, the engineer arrives at my house, and I ask him if He had been working on our line at the exchange, to which he replied, no, he’d not done anything.
So, after 7 days of no internet and the lights flashing, it suddenly decides that the username is wrong just before the engineer arrives to fix it.
Of course, he can find no faults, despite the fact there is still a huge humming noise on our phone line rendering it more or less unusable in some cases as you can’t hear the person on the other end.
I asked him about it, and he said he couldn’t hear it on his equipment. We have tried 4 different phones, corded and non corded, and all exhibit the noise. He said it could be powerline interference, but that seems unlikely as our phone line is underground and the power lines are above ground. The last engineer who installed the new underground line also mentioned the noise and said he couldn’t fix it, despite having a new line all the way back to the cabinet as he didn’t know what it was.
So I’m now pre-empting a £65 charge as the same happened last time we had an engineer visit when the new line was installed at your (or open reach, I’m not sure) request, as the engineer could find no faults and the internet started working just before he arrived. After much back and forth, I got the last charge reversed as it was clear that the engineer visit was not booked by me, and the new phone lines were not requested by me.
If get charged this time, I will also be requesting it is reversed, as Its now been Several weeks on and off with no internet and the phone line is still noisy.
Also the engineer before he left at about 11.30, said he’d trace the wires back as far as he could and test them, and phone me on the home phone once he was done because I complained that the phone line was still noisy. (He didn’t want to enter the house to listen to it understandably, but tested using his equipment through the junction box outside on the wall). All of this wiring is brand new, fitted by the last engineer and only a brand new master socket is fitted, no extensions or other internal wiring is fitted.
That phone call never arrived, despite me waiting in the house the rest of the day for it.
The internet did drop out again briefly at about 3pm, but came back pretty quick. I assumed, and hoped it was a test from your end to check the connection. I’m currently at work, but will ask my wife later if she’s seen it go off again today.
