No final bill?
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- Re: No final bill?
27-06-2017 2:21 AM
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I decided that due to having been paying a hefty amount with Plusnet for 18 months it was time to switch, so on June 19th my services were transferred to a new provider. Prior to my switching I had an email from Plusnet explaining that I would receive a final bill. One week after my services have ended with Plusnet and I am still waiting. What concerns me is that when I checked my direct debit, it looks like it's no longer active even though I haven't cancelled the direct debit myself. Would it be possible to clarify whether all payments for my account have been settled?
Thanks
Fixed! Go to the fix.
27-06-2017 11:12 AM
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Leave DD active for now; check your account in Member Centre:
Re: No final bill?
27-06-2017 12:23 PM - edited 27-06-2017 2:16 PM
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Unfortunately though the direct debit looks to have been cancelled for me. I wanted to keep it active in case of further charges or refunds until confirmation that all bills are settled, but it's already gone.
Edit
I should have read the dates my last bill covered, I paid up to the date I transferred to the new provider. It would have been nice to see some communication from Plusnet explaining that all payments are satisfied but this is a relief. Thanks again
Re: No final bill?
27-06-2017 4:00 PM
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Hi @Jashes, apologies for any confusion surrounding this matter.
Looking at your account, a breakdown of any final fees etc. was added to the account but not emailed to you. You can view this here: https://www.plus.net/wizard/?p=view_question&id=151904682
I hope this helps.
Re: No final bill?
27-06-2017 5:12 PM
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Re: No final bill?
27-06-2017 5:28 PM
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