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No email to redeem cashback

Molly2
Interested
Posts: 1
Registered: ‎04-12-2019

No email to redeem cashback

Hi,

 

My Plusnet broadband package went live on 17th October.

I have still not yet received a redemption email for the £75 cashback that was offered.

I have checked my junk/spam folder.

 

Please follow this up for me.

Thanks

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: No email to redeem cashback

Thanks for your post @Molly2

I'm sorry to hear that you haven't received the cashback redemption e-mail.

I've created an ticket on your account here with a direct link to allow you to claim this.

Let us know if you're still having issues claiming it

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team