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No email to redeem cashback

quinn466
Browser
Posts: 2
Registered: ‎20-10-2019

No email to redeem cashback

Hi, my plusnet service went live on 25th August 2019, all good so far, however I still haven't received the email to claim cashback. (I see from the topics on this board that many others have posted similar queries).

I confirm that I have received other emails from plusnet ie; order confirmation, bill ready etc.

The emails are not in my junk/spam folders.

Please look into this for me, many thanks.

6 REPLIES 6
Strat
Community Veteran
Posts: 31,305
Thanks: 1,625
Fixes: 565
Registered: ‎14-04-2007

Re: No email to redeem cashback

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.

 

 

Windows 10 Firefox 105.0.1 (64-bit)
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: No email to redeem cashback

Hi @quinn466, thanks for getting in touch.

 

I am sorry to hear you have received no communication surrounding your cashback. An email was sent to you 02/10/2019 to claim your reward, however I am sorry to hear this does not seem to have reached you. We'd be happy to redeem this on your behalf if you would like? Once redeemed this would then be sent to you within 30 days.

 

Let us know how you wish to proceed

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
quinn466
Browser
Posts: 2
Registered: ‎20-10-2019

Re: No email to redeem cashback

Hi Alice,
Yes, could you please redeem this for me?
Thank you very much.
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: No email to redeem cashback

Hi @quinn466, thanks for getting back to us. Apologies, but the acknowledgement on us redeeming this for you would need to be documented on your account given it's an account . Please could you view the ticket on your account that's been raised here and confirm on there if you're happy for us to redeem this cashback reward for you.

stevrod77
Interested
Posts: 2
Thanks: 1
Registered: ‎23-10-2019

Re: No email to redeem cashback

Same here.

Signed up with Money saving expert. Plusnet went live 24/09/19 

No email regarding cashback received yet.

It is not in my spam folder. Other Plusnet emails received.

 

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: No email to redeem cashback

Hi @stevrod77 

 

I've opened a ticket on your account to get the ball rolling on this. 

Could you please reply to it here 

 

Kind regards, 

MoR