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No email to redeem cashback

carlovski99
Newbie
Posts: 3
Registered: ‎14-10-2019

No email to redeem cashback

Hi,

Like a lot of people it seems, I also haven't received any email giving details of how to claim the cashback I should be receiving.

I have fully checked all my folders and spam filter.

 

Regards,

 

Carl

 

5 REPLIES 5
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: No email to redeem cashback

Hello @carlovski99 I am sorry to hear you have not received an email regarding your cashback reward claim.

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please feel free to get back in touch with us.

 

Many thanks.

carlovski99
Newbie
Posts: 3
Registered: ‎14-10-2019

Re: No email to redeem cashback

Hi, I have had no further response or update on my ticket for this. Can I get an update please?

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,227
Thanks: 238
Fixes: 52
Registered: ‎22-01-2018

Re: No email to redeem cashback

Hello @carlovski99,

 

I am sincerely sorry for the delay in getting back to you and for any inconvenience this has caused. I can see that the redemption email was sent on the 09/10/2019, however please don't worry if you are unable to locate this as I have updated the ticket here with a resolution. 

 

Please get back to us if you need any further assistance. 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
carlovski99
Newbie
Posts: 3
Registered: ‎14-10-2019

Re: No email to redeem cashback

Still not resolved, link I was sent does not work. Don't seem to get any response unless I also post here.

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: No email to redeem cashback

Thanks for getting back to us @carlovski99

 

Sorry to hear the link you've been provided doesn't work.We'd be happy to redeem the cash back for you, once redeemed this would then be sent to you within 30 days.

 

Let us know how you wish to proceed.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team