No email to redeem cashback

[#1]

Hi,

Like a lot of people it seems, I also haven't received any email giving details of how to claim the cashback I should be receiving.

I have fully checked all my folders and spam filter.

Regards,

Carl

[#2]

Hello @carlovski99 I am sorry to hear you have not received an email regarding your cashback reward claim.

I have responded to your query via a ticket. You can view this by Clicking Here

Should you require any further assistance, please feel free to get back in touch with us.

Many thanks.

[#3]

Hi, I have had no further response or update on my ticket for this. Can I get an update please?

[#4]

Hello @carlovski99,

I am sincerely sorry for the delay in getting back to you and for any inconvenience this has caused. I can see that the redemption email was sent on the 09/10/2019, however please don't worry if you are unable to locate this as I have updated the ticket here with a resolution. 

Please get back to us if you need any further assistance. 

[#5]

Still not resolved, link I was sent does not work. Don't seem to get any response unless I also post here.

[#6]

Thanks for getting back to us @carlovski99

Sorry to hear the link you've been provided doesn't work.We'd be happy to redeem the cash back for you, once redeemed this would then be sent to you within 30 days.

Let us know how you wish to proceed.