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No email to redeem £75 cashback

FIXED
Arthur123
Hooked
Posts: 7
Thanks: 2
Fixes: 1
Registered: ‎28-03-2020

No email to redeem £75 cashback

Hi,

 

I ordered my broadband package with the £75 cashback offer on 10 March. After a few Covid related delays, the broadband went live 16 April, however I have not received my email with a link to redeem the £75.

 

Please can someone help?

 

Thanks

Arthur

2 REPLIES 2
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,618
Thanks: 321
Fixes: 73
Registered: ‎22-01-2018

Re: No email to redeem £75 cashback

Fix

Hello @Arthur123,

 

I am sorry to here you haven't received your cashback email, it is usually sent within the first 10 working days of the services going active. I have looked into this for you and provided the link to redeem you cashback via a ticket on the account here.

 

Please get back to us if you need any further assistance. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
Arthur123
Hooked
Posts: 7
Thanks: 2
Fixes: 1
Registered: ‎28-03-2020

Re: No email to redeem £75 cashback

Fantastic, thanks 😁