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No email to claim £75 cashback

FIXED
Lala123
Newbie
Posts: 3
Registered: ‎16-09-2019

No email to claim £75 cashback

Hi,

 

My broadband went live on 19/8/19, and I still haven't received the email with the link to claim the £75 cash-back promised with the 18 month contract. I went directly through Plusnet when I purchased.

 

Thanks for any help

9 REPLIES 9
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: No email to claim £75 cashback

Hi @Lala123, thanks for getting in touch. 

 

I am sorry for the lack of communication there has been surrounding your cashback. Sometimes, our reward claim emails are sent to the Spam/Junk folder so I'd recommend checking there if you haven't done so already. I've provided some further information relating to your specific account here

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Lala123
Newbie
Posts: 3
Registered: ‎16-09-2019

Re: No email to claim £75 cashback

Hi Alice,

 

Thanks for your reply. I have checked both my spam and inbox and I didn't receive an email on 28th August from you, and can't see any other emails regarding claiming the cash back. 

 

Thanks again for your help

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: No email to claim £75 cashback

Fix

Thanks for getting back to us @Lala123

To speed things up for you I've claimed the cashback on your behalf.

You should receive this in the next 30 days.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jesscrabb
Newbie
Posts: 3
Registered: ‎16-09-2019

Re: No email to claim £75 cashback

Hi Matthew, 

 

I am having the exact same problem. No email in spam folder or any other... I would be very grateful if you could also help with my cashback claim! 

 

Thanks so much! 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: No email to claim £75 cashback

Hi @Jesscrabb

 

Please provide your account username via PM and we will get back to you accordingly. 

 

Kind Regards

Lala123
Newbie
Posts: 3
Registered: ‎16-09-2019

Re: No email to claim £75 cashback

Received cheque in the post very promptly. Thanks a lot!

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,963
Thanks: 629
Fixes: 176
Registered: ‎27-04-2007

Re: No email to claim £75 cashback

That's good to see, we're glad to see that's been sorted and thanks for letting us know. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Afsa
Just browsing
Posts: 1
Registered: ‎07-10-2019

Re: No email to claim £75 cashback

I'm in the same situation. Mine went live in September and I have not heard a thing.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: No email to claim £75 cashback

Hey @Afsa,

Thanks for reaching out to us.

I'm really sorry to hear you've not received your cashback just yet.Please accept my sincerest apologies for the frustration caused.

I have checked over the account and provided a further response over a support ticket for you here.

 

Thanks.