No email to claim £75 cashback

[#1]

Hi  My broadband went live on 18th January but I still have no email to claim the prepais mastercard for 75 pounds cashback Where can i find it. Have check emails and junk folder

[#2]

Thanks for getting in touch.

I'm sorry to hear that you haven't received your cashback e-mail.

I can see you've spoken with us this morning and the matter should now be resolved

Let us know if there's anything else we can help with.