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No email to claim £75 cashback

FIXED
Gemini1
Interested
Posts: 2
Registered: ‎29-11-2018

No email to claim £75 cashback

Hi, I signed up to Plusnet when they were offering a cashback of £75. T&Cs state I should have received an email to claim the £75 cashback after my service went live, that was on 5/11/18 and still not received an email?
Tags (1)
3 REPLIES 3
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: No email to claim £75 cashback

Fix

Hi @Gemini1, thanks for your post.

 

We're sincerely sorry to hear that you haven't received your agreed upon cashback.

 

To get this resolved for you ASAP, we've escalated your file to our billing operations team and expect an update within the next 5 working days, at which point we'll update this thread for you.

 

Please don't hesitate to get in touch should you need anything in the meantime.

Gemini1
Interested
Posts: 2
Registered: ‎29-11-2018

Re: No email to claim £75 cashback

Hi, thank you.

Email received and submitted my cashback claim. Confirmation email received to say cashback will be paid within 30 days.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,560
Fixes: 1,512
Registered: ‎21-04-2017

Re: No email to claim £75 cashback

Glad to hear that!

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet