No email to claim £75 cashback
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No email to claim £75 cashback
16-09-2019 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
My broadband went live on 19/8/19, and I still haven't received the email with the link to claim the £75 cash-back promised with the 18 month contract. I went directly through Plusnet when I purchased.
Thanks for any help
Fixed! Go to the fix.
Re: No email to claim £75 cashback
16-09-2019 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Lala123, thanks for getting in touch.
I am sorry for the lack of communication there has been surrounding your cashback. Sometimes, our reward claim emails are sent to the Spam/Junk folder so I'd recommend checking there if you haven't done so already. I've provided some further information relating to your specific account here
Regards
Re: No email to claim £75 cashback
16-09-2019 3:32 PM - edited 16-09-2019 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Alice,
Thanks for your reply. I have checked both my spam and inbox and I didn't receive an email on 28th August from you, and can't see any other emails regarding claiming the cash back.
Thanks again for your help
16-09-2019 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Lala123
To speed things up for you I've claimed the cashback on your behalf.
You should receive this in the next 30 days.
Let us know if there's anything else we can help with
Re: No email to claim £75 cashback
16-09-2019 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Matthew,
I am having the exact same problem. No email in spam folder or any other... I would be very grateful if you could also help with my cashback claim!
Thanks so much!
Re: No email to claim £75 cashback
16-09-2019 6:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Jesscrabb
Please provide your account username via PM and we will get back to you accordingly.
Kind Regards
Re: No email to claim £75 cashback
22-09-2019 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Received cheque in the post very promptly. Thanks a lot!
Re: No email to claim £75 cashback
23-09-2019 9:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No email to claim £75 cashback
07-10-2019 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm in the same situation. Mine went live in September and I have not heard a thing.
Re: No email to claim £75 cashback
07-10-2019 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: No email to claim £75 cashback