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No email to claim £75 cashback

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Gemini1
Newbie
Posts: 2
Registered: 2 weeks ago

No email to claim £75 cashback

Hi, I signed up to Plusnet when they were offering a cashback of £75. T&Cs state I should have received an email to claim the £75 cashback after my service went live, that was on 5/11/18 and still not received an email?
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3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 244
Thanks: 22
Fixes: 8
Registered: ‎09-10-2018

Re: No email to claim £75 cashback

Fix

Hi @Gemini1, thanks for your post.

 

We're sincerely sorry to hear that you haven't received your agreed upon cashback.

 

To get this resolved for you ASAP, we've escalated your file to our billing operations team and expect an update within the next 5 working days, at which point we'll update this thread for you.

 

Please don't hesitate to get in touch should you need anything in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Gemini1
Newbie
Posts: 2
Registered: 2 weeks ago

Re: No email to claim £75 cashback

Hi, thank you.

Email received and submitted my cashback claim. Confirmation email received to say cashback will be paid within 30 days.
Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: No email to claim £75 cashback

Glad to hear that!

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team