Fixed! Go to the fix.
Hi @Gemini1, thanks for your post.
We're sincerely sorry to hear that you haven't received your agreed upon cashback.
To get this resolved for you ASAP, we've escalated your file to our billing operations team and expect an update within the next 5 working days, at which point we'll update this thread for you.
Please don't hesitate to get in touch should you need anything in the meantime.
| Owen P|
Plusnet Help Team