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No email to claim £75 cashback cheque

Cdb2
Newbie
Posts: 1
Registered: ‎17-09-2019

No email to claim £75 cashback cheque

Hi

I signed up to Plusnet when cashback of a £75 cheque was being offered. Literature clearly stated I should have received an email within 10 days of activation to claim the £75 cashback cheque. I went live over two weeks ago and I've still not received an email to claim the £75 cheque. And yes I've checked my junk mail every day.

Specifically I'd like to know:

1) When will I receive the email to claim the £75 cheque as it is overdue?

2) Why haven't I received it yet?

3) There are threads going back months of people with this same problem. Why aren't you fixing the problem of people not receiving the email to claim their £75 cashback cheque? It doesn't look very professional to have lots of people continually having the same problem. You certainly aren't "doing us proud"!

I would be most grateful if a member of the support team could assist asap.

Thanks.
7 REPLIES 7
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: No email to claim £75 cashback cheque

Thanks for getting in touch @Cdb2

I'm sorry to hear that you haven't received the e-mail to claim your cashback.

We can see the e-mail was sent out last week but to speed things up for you I've redeemed this on your behalf and you should receive the cashback within the next 30 days.

If you haven't received it by then let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
abradu
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-09-2019

Re: No email to claim £75 cashback cheque

Same boat as CDB2.

The service is active since 27/08, unfortunately no email to claim the cashback ... checked my spam folder, not there ....

 

Thanks,

Adrian

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: No email to claim £75 cashback cheque

Thanks for getting in touch @abradu

I've also redeemed the cashback for you on your behalf and you should receive it within the next 30 days.

Let us know if you don't receive it by then

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
DS59
Newbie
Posts: 3
Registered: ‎17-09-2019

Re: No email to claim £75 cashback cheque

Same issue as these other customers.

Signed up to Plusnet on 19 August and broadband started on 3 September, but no email to claim £75 cheque. I’ve also checked my spam folder but nothing received. 

Can you please review my account and advise on the status of the Cashback.

Regards

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: No email to claim £75 cashback cheque

Thanks for getting in touch @DS59

Like the above posts, I've claimed the cashback on your behalf and you should receive it in the next 30 days.

Let us know if you haven't received it by then

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
DS59
Newbie
Posts: 3
Registered: ‎17-09-2019

Re: No email to claim £75 cashback cheque

Cheque received; thank you for your assistance.

P.S. couldn’t see a This fixed my problem’ button.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: No email to claim £75 cashback cheque

Thanks very much for letting us know @DS59 

 

If we can ever be of more assistance then please get back in touch. 

 

Kind Regards,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team