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I decided to stay with Plusnet on 23rd March and I was promised cashback but have yet to receive the email. I have checked the Spam folder and nothing in there...
We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.