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No email this month re.billing

Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

No email this month re.billing

This is the first time I have not received an email from Plusnet informing me that an invoice has been raised and will be collected by direct debit and the second email notifying me of my referral discount.
My direct debit was collected on Friday but still no email.
1 REPLY
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: No email this month re.billing

Apologies.  I have just checked my other computer and found the emails.        Have now completed a check on this laptop and found that I had put an incorrect user name for that particular account that receives the billing emails.  Hopefully next month they'll now come to this computer.