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No email sent for cash back

Dawnlouise82
Interested
Posts: 2
Registered: ‎05-11-2019

No email sent for cash back

Does anybody know why I haven’t received an email to claim the cash back back when I signed up over a month ago
3 REPLIES 3
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: No email sent for cash back

Hi @Dawnlouise82, thanks for getting in touch.

 

I'm sorry to hear you've not received your email to claim your reward. It's showing as sent on 21/09/2019 from our side so I apologise it's not showing on your sdie. We'd be happy to redeem this  on your behalf if you'd like? Once redeemed this would then best to your address within 30 days.

 

Let us know if you'd like us to do so.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Dawnlouise82
Interested
Posts: 2
Registered: ‎05-11-2019

Re: No email sent for cash back

Yes please
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: No email sent for cash back

Thanks @Dawnlouise82

 

I've redeemed that for you now. Please allow up to 30 days for you to receive this via the post.

 

If we can help with anything else, just let us know

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team