No email received for £75 cashback
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No email received for £75 cashback
12-06-2019 11:30 PM
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My contract nearly finish. I AM hoping is not too late to received £75 cashback. My contract started the 2 Jan 2018 and is finishing the 3 July 2019. It was 18 months contract. I was told that I will received cashback at the end of my contract. I am worry. I did not received any email. I asked one of your advisors and no one sure about my cashback. Different person giving me different answer. I do not know what to do. Please help me before my contract will end.
Re: No email received for £75 cashback
13-06-2019 6:06 AM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account/ Billing
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If it fixed it click 'This fixed my problem'
Re: No email received for £75 cashback
13-06-2019 10:29 AM
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Hi |@sebmon243 thanks for getting in touch regarding your cashback offer. I have looked into this for you and provided you with an update on your account here
Please do not hesitate to get back to me if you have any questions
Re: No email received for £75 cashback
13-06-2019 1:43 PM
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I have checked all information on help assistant there is no email about my cashback.
Pls can you send me a copy of that email.
Plusnet still sell broadband with cashback do pls do not say it expired.
Since day 1 from my ordering I AM having problems with Plusnet. So dissapionted.
Thank you
Re: No email received for £75 cashback
13-06-2019 4:02 PM
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Hi @sebmon243
Thanks for getting back to us.
I am sorry to hear that there has been issues with your emails regarding this.
I have responded via the ticket with more information, you can view this here
I hope this helps, let me know if you need any more help.
Re: No email received for £75 cashback
13-06-2019 9:33 PM
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Re: No email received for £75 cashback
13-06-2019 9:40 PM
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Hi @sebmon243
That's not a problem.
Please feel free to let me know on this thread.
Have a great evening!
Re: No email received for £75 cashback
18-06-2019 1:35 PM
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Regards
Re: No email received for £75 cashback
18-06-2019 1:42 PM
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If I understand your question correctly cheques are valid for up to 6 months from the date on the cheque.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: No email received for £75 cashback
18-06-2019 1:44 PM
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Thank you for quick reply.
Re: No email received for £75 cashback
18-06-2019 3:46 PM
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Hi @sebmon243
Thanks for getting back in touch and glad I could help.
If you could let me know through this forum thread once you receive your cheque that would be great.
Please feel free to get in touch should you have any further issues at all.
Re: No email received for £75 cashback
18-06-2019 6:02 PM
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Could you help me with one more thing,pls?
I canceled my contract with Plusnet.
Today I had phone call from my another provider. I ordered broadband from Post Office but there is a problem.
Because I had alredy cancel my contract with Plusnet they can not do it for me, I mean cancellation and overtake the line.
Can I cancel my previous cancellation with Plusnet. And Post Office will do the cancellation for me.
I can get thro chat to ask assistant to help me.
Thank you
Re: No email received for £75 cashback
18-06-2019 8:25 PM
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Moderators Note
Locked in favour of https://community.plus.net/t5/My-Account-Billing/Stop-my-cancellation-of-my-contract/m-p/1648813/hig...
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