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No email received for £75 cashback

FIXED
ghosty
Newbie
Posts: 3
Fixes: 1
Registered: ‎27-03-2019

No email received for £75 cashback

Hi,

I signed up to the Plusnet offer below on 12th Feb 2019. My service went live on 4th Mar 2019. It has been more than 2 weeks since my service was activated but i have still not received the email with the cashback instructions.

 

"Unlimited Broadband and Line Rental from £18.99 a month for the first 12 months, then from £29.98 a month, with a £75.00 cashback cheque. 12 month contract. No activation fee, was £10.00: between 6th February 2019 and 13th February 2019."

 

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 446
Thanks: 57
Fixes: 32
Registered: ‎02-05-2017

Re: No email received for £75 cashback

Hi @ghosty, thanks for getting in touch.

 

I am sorry to hear you've not received your cash back email as of yet. We've recently had a delay with our reporting system that processes these cashback emails. This has since been resolved and the email to redeem your cashback should be with you between 28/03/2019 - 08/04/2019.

 

I do apologise for any inconvenience this delay causes. If we can help with anything else, just let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
ghosty
Newbie
Posts: 3
Fixes: 1
Registered: ‎27-03-2019

Re: No email received for £75 cashback

Thanks for the response, i will look out for the upcoming email. much appreciated!

ghosty
Newbie
Posts: 3
Fixes: 1
Registered: ‎27-03-2019

Re: No email received for £75 cashback

Fix

Hi, i received my email this morning with the details. Great job! Smiley

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 446
Thanks: 57
Fixes: 32
Registered: ‎02-05-2017

Re: No email received for £75 cashback

Glad to hear you've received the email @ghosty.

 

Let us know if we can help with anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
naomifryer
Newbie
Posts: 1
Registered: ‎14-06-2019

Re: No email received for £75 cashback

I have the same issue. My broadband was activated 06/06/2019 and I have not received my cashback email. I only signed up for the service from my previous supplier because of the cashback offer :/

 

Please can you look into this for me?

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,267
Thanks: 260
Fixes: 78
Registered: ‎26-03-2018

Re: No email received for £75 cashback

Hi @naomifryer,

 

You'll receive your cashback redemption email within ten working days of your activation date, so this should be with you by 20/06/19 at the latest. If it's not showing in your main inbox by this date, please check your spam folder as it may have gone into there.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team