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No email re £75 Mastercard

FIXED
Newbie
Posts: 4
Thanks: 2
Fixes: 1
Registered: ‎28-07-2020

No email re £75 Mastercard

My broadband went live on 14 July and I'm yet to receive any email about how to claim my pre-paid Mastercard.  It's very disappointing to see that quite a few people have been having this same problem.  It was the main reason I chose PlusNet. Please advise what I should do.  Thank you.

8 REPLIES 8
Hooked
Posts: 6
Thanks: 1
Registered: ‎24-07-2020

Re: No email re £75 Mastercard

Exactly the same here we went live on the 8th July and haven't heard anything about it either
Hooked
Posts: 6
Thanks: 1
Registered: ‎24-07-2020

Re: No email re £75 Mastercard

Wonder how quickly they'd get back in touch if direct debit was cancelled and they didn't receive their payment 🤔
Newbie
Posts: 4
Thanks: 2
Fixes: 1
Registered: ‎28-07-2020

Re: No email re £75 Mastercard

Phoned 0800 587 1995 this afternoon and hope I have made some progress.  Mastercard is being posted to be and should arrive within 30 days.  If not, I'll be phoning them back but here's hoping.

Hooked
Posts: 6
Thanks: 1
Registered: ‎24-07-2020

Re: No email re £75 Mastercard

I've phoned up today. Very helpful once I'd got through. Fingers crossed it should come in the post now
Newbie
Posts: 4
Thanks: 2
Fixes: 1
Registered: ‎28-07-2020

Re: No email re £75 Mastercard

Fix

Success! My card has been delivered, I've activated it and it has £70 balance.

Newbie
Posts: 1
Registered: ‎17-08-2020

Re: No email re £75 Mastercard

I have exactly the same issue.  My broadband went live on 29th July.  Could someone get back to me regarding this please?

Newbie
Posts: 1
Registered: ‎18-09-2020

Re: No email re £75 Mastercard

Likewise, my broadband went live in August and I am yet to receive any email/communication on how to claim my pre-paid Mastercard. Please can a member of the PlusNet team assist me with this matter. Thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 450
Thanks: 59
Fixes: 28
Registered: ‎30-03-2020

Re: No email re £75 Mastercard

@jp2020  Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/

 Noor
 Plusnet Help Team