No email re £75 Mastercard
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- Re: No email re £75 Mastercard
28-07-2020 2:14 PM
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My broadband went live on 14 July and I'm yet to receive any email about how to claim my pre-paid Mastercard. It's very disappointing to see that quite a few people have been having this same problem. It was the main reason I chose PlusNet. Please advise what I should do. Thank you.
Fixed! Go to the fix.
Re: No email re £75 Mastercard
28-07-2020 5:31 PM
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Re: No email re £75 Mastercard
30-07-2020 10:32 AM
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Re: No email re £75 Mastercard
30-07-2020 4:35 PM
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Phoned 0800 587 1995 this afternoon and hope I have made some progress. Mastercard is being posted to be and should arrive within 30 days. If not, I'll be phoning them back but here's hoping.
Re: No email re £75 Mastercard
31-07-2020 4:03 PM
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17-08-2020 4:08 PM
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Success! My card has been delivered, I've activated it and it has £70 balance.
Re: No email re £75 Mastercard
17-08-2020 7:37 PM
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I have exactly the same issue. My broadband went live on 29th July. Could someone get back to me regarding this please?
Re: No email re £75 Mastercard
18-09-2020 1:24 PM
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Likewise, my broadband went live in August and I am yet to receive any email/communication on how to claim my pre-paid Mastercard. Please can a member of the PlusNet team assist me with this matter. Thank you.
Re: No email re £75 Mastercard
21-09-2020 9:49 AM
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@jp2020 Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/
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