No email for £75 cashback

[#1]

Good afternoon,

Seems to be common, but I havent received an email for the £75 cashback, my broadband has been online 2 weeks now.

I saw a post that I had to wait 1 week, then I had a chat with one of plusnets techs who said I had to wait 10 days, then I saw something that was 10 working days, still nothing.

Could someone from plusnet help me please?

Thank you

[#2]

Thanks for getting in touch @Alex7

I'm sorry to hear that you haven't received the e-mail to claim your cashback yet.

I've raised this to the relevant team for investigation and I'll update you as soon as I know more.

Apologies for any inconvenience caused