No email contact regarding cashback claim
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No email contact regarding cashback claim
07-01-2019 3:22 PM
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Hi. I recently joined Plusnet and there was a 75 pound cashback offer with my contract. Can anyone tell me how to claim this please as I haven't had any email contact from Plusnet since joining.
I tried to use LiveChat but I think it's overloaded atm. And I believe there's a time limit on claiming any cashback...?
Thanks all.
Blinks
Re: No email contact regarding cashback claim
07-01-2019 3:55 PM
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Re: No email contact regarding cashback claim
28-01-2019 5:35 PM
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Hi. Thanks for the reply. But the account team is still getting the email address wrong. And it's unclear on the page how to reply to them. Could you either indicate how a reply is made to the emails sent to my account or let them know they're still getting the email address wrong please?
Thanks
Blinks
Re: No email contact regarding cashback claim
28-01-2019 7:28 PM
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Hi @Blinks,
Looking over the account and the previous ticket raised regarding this, it looks like the redemption email was sent through to the email address you had previously confirmed on Ticket: 186182022.
I've raised a new ticket regarding this Here, as the previous one has closed.
Hopefully we can just bypass the redemption email at this point and get the cheque sent out, I'll keep you updated via the new ticket on the account regarding this.
I hope this helps.
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