cancel
Showing results for 
Search instead for 
Did you mean: 

No discounts on fibre packages?

KevinG
Rising Star
Posts: 990
Thanks: 10
Fixes: 1
Registered: ‎05-11-2008

No discounts on fibre packages?

Hi,
I noticed that my loyalty discount had been removed this month so, as always, I phoned the COT to see if I could get it put back. I was told that discounts are not available on fibre products because the pricing is already so low (those weren't the exact words but I don't want to get the adviser into trouble!) and to try again in August/September when the wholesale prices should have been revised.
My discount was last applied at around the time I switched to fibre so I guess it could have been just before. I just wondered whether my experience matched that of others.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No discounts on fibre packages?

Quote
I was told that discounts are not available on fibre products

Yes, that is correct. The previous discounts were added before you switched to fibre. In that scenario we leave them on there rather than remove them.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team