Hi, I noticed that my loyalty discount had been removed this month so, as always, I phoned the COT to see if I could get it put back. I was told that discounts are not available on fibre products because the pricing is already so low (those weren't the exact words but I don't want to get the adviser into trouble!) and to try again in August/September when the wholesale prices should have been revised. My discount was last applied at around the time I switched to fibre so I guess it could have been just before. I just wondered whether my experience matched that of others.